Award-Winning Delivery
Sophos MSP of the Year (2025)
ISO 27001 Certified
Security and compliance assured
Great Place to Work® Certified
A culture that drives results
50+ Experts, National Coverage
Local service, national reach
Not Every Process Needs People
A lot of organisations know they need to streamline, but hesitate when it comes to RPA, or process automation. It’s easy to assume it’ll be expensive, disruptive, or too complex to be worth the effort.
Maybe your team is already stretched, and adding automation feels like just another project to manage. Or you’ve looked at RPA service providers in the past and been sold on software, not solutions.
We get it. The hesitation is real, especially when what’s slowing you down isn’t always obvious.
That’s why we don’t start with a product. We start with how your team actually works. Then we find the right opportunities to remove repeatable, manual work without adding risk, cost, or complexity.
Purpose-Driven Automation, Not Just Process Mapping
Our approach to automation is grounded in strategy. It’s rarely about a single tool or task. It’s about how teams work, how systems interact, and what’s getting in the way of progress.
We start by understanding your workflows, not just your wish list. Then we identify the points of friction where RPA can deliver the most value – whether that’s faster processing times, fewer human errors, or reduced costs.
RPA isn’t something we drop in and walk away from. It’s part of how we help clients scale effectively, without adding complexity or headcount.
Time Saved. Teams Empowered.
So far this year, our automation services have saved:
379 billable hours
time saved by Blackbird IT staff using ImmyBot and Rewst
1,482 non-billable hours
through fully automated background processes
264 client-initiated hours
where clients have been empowered to automate their own tasks
These numbers represent more than just time saved. They reflect empowered teams, reduced drag, and systems that get out of the way.
Where It Delivers
We focus on automating the work that’s consistent, rules-based, and prone to error or delay when handled manually. Typical examples include:
- Onboarding and offboarding
- Account permissions and access changes
- Routine data entry or system transfers
- File storage and archive workflows
- Maintenance checks across infrastructure and systems
These processes are ideal for RPA bots – software robots that follow a clear set of instructions to execute tasks quickly and accurately. The result? Better outcomes and improved customer services with less drain on internal teams.
Built to Fit. Designed to Scale.
We don’t pitch RPA in isolation. It’s one part of a broader operational model that includes strategy, managed services, business intelligence, and security.
That means every automation we build is designed to align with your existing environment, not replace it. No duplication. No friction. Just smart integration across the tech you already use.
We also collaborate closely with your teams to ensure that automated workflows enhance, rather than complicate, the customer experience.
Why Clients Come to Us
- Their teams are stuck in repetitive, manual processes
- Systems don’t integrate, creating inefficiencies and delays
- They're in growth mode and need scalable operations
- They want expert RPA consulting services, not just a tool
- They’re in regulated industries (like financial services) and can’t afford errors
In these cases, RPA automation services create measurable impact, helping businesses move faster, deliver with confidence, and free up their teams to focus on what actually drives value.
Choosing the Right Tools
We work with platforms like Rewst, Power Automate, and others, selecting the RPA tools and RPA software that best match your ecosystem. Whether you’re starting from scratch or scaling existing automations, we help you implement RPA the right way.
From orchestrating cross-platform workflows to simplifying compliance processes, our automation strategies are grounded in real business requirements, not tech for tech’s sake.
We’ve delivered automation for organisations that needed more than what typical RPA service providers or RPA service companies offer: long-term support, strategic fit, and outcomes that last.
The Right Work, Done Automatically
We don’t lead with tools or tech. We lead with impact. When automation is done well, it removes noise, reduces lag, and keeps things moving without extra input. The repeatable stuff gets handled. The handoffs don’t fall through. And your teams get time back to focus on the work that actually delivers value.
It’s not about replacing people.
It’s about making better use of their time.
Before Automation Starts Adding Value, It Needs to Make Sense
1. How does automation simplify business processes?
By taking repeatable, rules-based tasks off people’s plates.That might be something simple - like auto-generating reports - or more involved, like syncing data across systems or onboarding a new staff member. The point isn’t to replace people. It’s to reduce bottlenecks, speed up delivery, and give teams room to focus on the work that actually moves things forward.
2. What are the benefits of using robotic process automation in businesses?
Fewer errors, faster processing, and more consistency, especially in areas like finance, compliance, or admin where accuracy matters.RPA technology works best when a task follows a clear set of rules. It frees up your people, reduces dependency on manual effort, and helps systems talk to each other without the usual friction.
3. Can you explain the concept of automated processes?
An automated process is one that runs without manual input; it’s based on a trigger, a rule, or a set of conditions you define.It could be something like archiving a file when a form is submitted, or flagging an issue when certain thresholds are hit. These workflows can span across tools, departments, and systems, so you’re not relying on someone to remember the next step.
4. Who are the leading companies in RPA solutions?
It depends what you're looking for.
Vendors like UiPath, Automation Anywhere, and Blue Prism are known for enterprise-scale RPA platforms. Microsoft Power Automate is a strong option if you're already invested in the Microsoft ecosystem. We also work with platforms like Rewst where flexibility and fit are more important than brand.The best solution is the one that works with your systems and scale, not just the one with the biggest name.
5. What consulting options are available for implementing automation services?
Most organisations don’t need a full-scale RPA program. They need help identifying what’s worth automating, and how to do it properly.
We offer structured consulting to assess where the friction is, what tools make sense, and how to roll out automation without adding complexity. That might be part of a broader transformation program or a targeted engagement to improve one area of the business. Either way, the focus is the same: fit, function, and long-term value.
Subscribe