Our success has been achieved by the team at Blackbird. Not just management or sales or engineering but everyone. Every person at Blackbird is equally important in helping us achieve our goals. We believe in a flat management hierarchy and we are constantly looking for any opportunity we can find to perpetuate a team atmosphere. No one is too important to change a toner cartridge or a bin bag. We are big fans of Tony Hsieh’s Delivering Happiness book and we agree that maintaining a great culture is imperative to ensuring great customer service.