# Blackbird IT

> Blackbird IT is an Adelaide-headquartered managed IT services provider (positioning itself as a Technology Solutions Provider), founded 2007, serving organisations of roughly 20 to 500 seats across Adelaide, Sydney and the Northern Territory. Blackbird works alongside internal IT teams or takes full ownership of a client's technology environment, delivering managed IT, network, cyber security, private cloud, compliance (including DISP and ISO 27001), procurement, and automation/RPA services. The company is ISO 27001 certified, a Great Place to Work, and won Sophos MSP of the Year in 2025.

## Services

- [Managed IT Services](https://www.blackbirdit.com.au/services/managed-it-services): Co-managed or fully outsourced IT support built around a Managed Services Agreement, aligning to a client's existing tools and processes rather than imposing a fixed model. Includes escalation pathways, remote monitoring, structured patching, access control and senior on-demand consulting.
- [IT Support](https://www.blackbirdit.com.au/services/it-support): Pod-based support teams that build context over time rather than rotating generalists, combining day-to-day troubleshooting with proactive risk identification and strategic advice, aimed at reducing dependency rather than just resolving tickets.
- [IT Consulting & Strategy](https://www.blackbirdit.com.au/services/it-consulting-strategy): Technology roadmapping that starts from business goals rather than tools, covering systems audits, automation and cloud migration opportunities, risk and compliance planning, and regular leadership reviews to keep the strategy current.
- [Network Services](https://www.blackbirdit.com.au/services/network-services): Design, deployment and management of network infrastructure across single sites or multi-location environments, covering secure access, real-time performance visibility, and integration with cloud and hybrid platforms.
- [Cyber Security](https://www.blackbirdit.com.au/services/cyber-security): Managed security services grounded in the ACSC Essential 8, ISO 27001 and the Australian Privacy Principles, covering risk assessments, threat detection, MFA and access controls, incident response, and staff security awareness training.
- [Private Cloud](https://www.blackbirdit.com.au/services/private-cloud): Dedicated (non-shared) private cloud infrastructure for regulated industries such as defence, healthcare and government, prioritising data sovereignty, predictable pricing and compliance alignment over the shared-tenancy model of public hyperscalers.
- [Automation & RPA](https://www.blackbirdit.com.au/services/automation-rpa): Robotic process automation using platforms such as Rewst and Power Automate, including consulting to identify what is worth automating before implementation, aimed at reducing manual workload without adding operational complexity.
- [Automation Consulting](https://www.blackbirdit.com.au/services/automation-consulting): Process automation consulting that embeds with a client's team to design tailored workflows (including AI-driven logic), rather than applying a pre-built template, with ongoing support as automation evolves.
- [Procurement](https://www.blackbirdit.com.au/services/procurement): Hardware, software and licensing procurement with vendor management, supporting scalable technology adoption alongside cyber awareness and compliance needs.
- [DISP Compliance](https://www.blackbirdit.com.au/services/disp-compliance): Gap analysis, certification support and ongoing audits/training for organisations pursuing Defence Industry Security Program compliance, from Entry Level through Level 2, covering personnel, physical and information security.
- [Compliance](https://www.blackbirdit.com.au/services/compliance): Broader regulatory and security compliance alignment, including ISO 27001 and ISM frameworks, positioned as embedded in day-to-day service delivery rather than a once-a-year exercise.

## Vendors & Partners

- [Apple](https://www.blackbirdit.com.au/vendors/apple)
- [Microsoft](https://www.blackbirdit.com.au/vendors/microsoft)
- [Veeam](https://www.blackbirdit.com.au/vendors/veeam)
- [Sophos](https://www.blackbirdit.com.au/vendors/sophos)
- [Fortinet](https://www.blackbirdit.com.au/vendors/fortinet)
- [Jamf](https://www.blackbirdit.com.au/vendors/jamf)

## About

- [Who We Are](https://www.blackbirdit.com.au/about/who-we-are): Background on Blackbird IT's history, positioning and approach.
- [Meet the Team](https://www.blackbirdit.com.au/about/meet-the-team): Leadership and staff profiles.
- [Case Studies](https://www.blackbirdit.com.au/case-studies): Client outcomes and project examples.
- [Insights](https://www.blackbirdit.com.au/insights): Articles and commentary on IT, cyber security and compliance topics.

## Contact

- [Contact Us](https://www.blackbirdit.com.au/contact): General enquiries, sales and quote requests.
- [Get a Quote](https://www.blackbirdit.com.au/get-a-quote/request): Request a formal quote.
- [Remote Support](https://control.blackbirdit.com.au/): Client remote support portal.

## Optional

- [Master T&Cs](https://www.blackbirdit.com.au/master-tcs): Standard terms and conditions.
- [Privacy Policy](https://www.blackbirdit.com.au/privacy-policy): Privacy policy.