Scotch College runs South Australia's oldest ongoing 1:1 laptop program and David Jones, the IT Manager, knows all too well the challenges of maintaining such a large fleet of devices. In order to keep systems running smoothly and up to date, David wanted to parter with a provider that could effectively manage the requirements of the yearly influx of new students and respond quickly and efficiently to any issues. David chose Blackbird.
Each year a new group of students start at Scotch College and each one needs a laptop that is setup with all the right applications and configured for the Scotch College network. Combine this with the increased speed of the Apple OSX release cycle and the result is a considerable management overhead. In addition there is the requirement to keep the fleet running and minimise downtime when repairs are needed.
Before entering into the Education sector Blackbird had identified that Apple warranty repairs would be a sought after service. Having previously outsourced this work, Blackbird soon realised that the only way to guarantee a specific turnaround time was to handle the work internally. So in becoming an Apple Authorised Education Reseller, Blackbird also became an Apple Authorised Service Provider. During initial discussions with David it became very clear that quick response and turnaround was crucial for the relationship to be successful. Blackbird were able to confidently present options for the required repair turnaround times and offer a complete solution that also included the development and management of the Scotch College laptop system image. The system image is maintained to keep up with hardware and software refreshes and deployed to new laptops ready for assignment. This means that when a new laptop is provided to a new student, it is ready to go, right out of the box with all of the correct applications and configurations specific to the Scotch College network. To minimise any interruptions to a students learning, Blackbird arrange for regular collections and drop offs of laptops requiring repair and ensure a fast turn around time.
About Scotch College
Scotch College is an independent, Uniting Church, co-educational, day and boarding school, located on two adjacent campuses in Torrens Park and Mitcham, inner-southern suburbs of Adelaide, South Australia.